Delivery & Returns


We offer FREE Delivery on all chair and desk orders. Orders are delivered within 7-10 working days. 

We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department. Please note that any errors or omissions notified to us after this period will not be considered. Please retain all original packaging until after you have decided to keep the goods. 

We will use our best endeavours to deliver promptly, but will be under no liability whatsoever for a delay in estimated delivery times or failure to deliver from any cause. The delivery operative will normally be unaccompanied; in no event will we be liable for any action of the purchaser or their employees. The purchaser will indemnify us against all claims, proceedings, demands and costs arising therefrom. Deliveries will normally be made to the most convenient ground floor external door available.

All chairs are supplied with a five-year guarantee against fault in manufacture, including structural parts, when used in normal office conditions. 24-hour usage chairs carry a two- year guarantee. The guarantee is conditional in that it covers normal use and that misuse has not taken place and that the final decision rests with ourselves, our component and fabric suppliers. The guarantee is conditional on the chair being returned to us for assessment. All desks and accessories come with a 1 year manufacturer’s guarantee.


Chairs, Desks, Accessories
You have 14 days from the date of delivery to notify us that the goods are unsuitable and that you wish to return them. You must telephone or email us to advise us of this and we will provide you with a ‘Goods Return Number’. This number must be clearly written on the outside of the package. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit. We do not refund outward carriage. All ‘Returned’ goods must be received by us in resale condition, in the original packaging, and with all supporting documentation enclosed. We reserve the right to charge you for any items which do not meet our inspection criteria when we receive it back.


Refunds are provided entirely at our discretion. This does not affect your statutory rights.